Verizon Cloud Service Level Agreement
The main point is to create a new level for the grid, cloud or SOA middleware, capable of creating a trading mechanism between service providers and consumers. For example, the EU-funded Framework SLA@SOI 7 research projectexplores aspects of multi-level, multi-supplier slas within service-based infrastructure and cloud computing, while another EU-funded project, VISION Cloud, has delivered results in terms of content-based ALS. Standard TTR service level range. The calculation of the level of TTR service for customers is based on the recovery time of the service on a circuit after an event resulting in a circuit failure. The TTR level for Internet services is 4 hours. The TTR period begins when a troubled ticket is opened by Verizon or the customer after a circuit has failed different from the exceptions listed below, and closes with the recovery of the affected circuit. The TTR service level standard applies to the local access line and the WAN infrastructure port. Standard TTR service level process. Failures are only counted if the customer opens a troubled ticket with Verizon customer support within 30 days of the outage. The calculation of the TTR service level standard is not considered a covered failure resulting (a) from scheduled maintenance; (b) all telephone companies ordered by the customer that order the customer`s circuits or equipment; c) the customer`s applications or equipment; (d) the actions or omissions of the customer, third parties not affiliated with Verizon or the user of the circuit authorized by the customer; or (e) force majeure (as defined below, if not defined in the current service agreement).
If Verizon does not meet the TTR service standard within a calendar month, the customer`s account will be credited at the customer`s request. Standard TTR service level solution. To obtain a credit, the customer must submit an application within 30 days of the month in which the TTR Service Level was not met. This credit is the one-day proportional fee of the Verizon monthly fee for the service concerned compared to the calendar month in which the TTR Service Level Standard was not complied with. The standard TTR service solution is not available to the customer if the customer has applied for a Credit compliant with the Availability Standard Service. Service level agreements can contain many service performance metrics with corresponding service level targets. A common case in IT services management is a call center or service desk. Among the metrics generally accepted in these cases are: Our self-service platform and flexible pricing model allow you to get the greatest benefit for your investment. We offer a security suite that offers comprehensive protection against cyberattacks, the Mulit-Layer defense system starts with a secure domain name service (DNS) and uses technologies that can protect against network-level attacks (via CND), application-level attacks (via WAF) and direct attacks originally (via Origin Cloaking).